Returning/Exchanging an Online Purchase in Store
To return/exchange your online order at any of our PLACE retail or outlet stores, please bring:
- Your packing slip
- The item(s) you're returning/exchanging
- The credit card that matches the 'ordered by' information on the front of your packing slip
- Online Exclusive items are only eligible for returns in stores; they may not be exchanged in retail or outlet stores.
- We are currently unable to research online orders at stores. Please be sure to bring the above information.
Returning an Online Purchase(Gift) by Mail
To return your online order by mail:
- Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.
- If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.
- Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
- Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.
- All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
- We cannot refund original or return shipping charges.